Not to beat my own drum, but I have a very happy clientele, as you can see below. (I made Physics of a Vibrating Membrane, 1999 (above). To find out more about my concurrent 30+ year career as an artist, go to thomasvanhousen.com.)
"Working with Tom was a pleasure. He was very patient with my lack of technological abilities. He explained things very well and worked with me to get me exactly what I needed to suit my needs. My husband and I are both extremely happy with Tom's services and expertise. He was friendly, professional and all was done in a very timely manner. We will certainly use his services again in the future! We highly recommend him."
Patti S.
"The owner is a gentleman and a treasure trove of information. He gave me 20 minutes of invaluable advice at no charge. It is nice to know small businesses like this still exist."
Calvin C.
"Reach out to Tom with confidence! I had issues with my Mac over the weekend and Tom asked questions and walked me through options to try and remedy my issue on my own beyond the guidance that Apple Support provided. Unlike others you could reach out to, he genuinely wanted to help without trying to just make a buck. In the end his advice helped resolve my issue even though I never actually got charged. Rare to find someone with this integrity."
Robert K.
"Tom took my call personally and knocked it out of the park. Great guy."
Michell M.
"I contacted Tom on a Saturday morning about my son's PC after a week of communicating with technicians from the manufacturer; they could not figure out what was wrong. Then I was on the phone with Tom and in less than five minutes and he told me to try something that was not mentioned to us from the three techs, and IT WORKED! Tom ended being a savior since it has been a frustrating week. And, we did not spend a dime; he did not charge us one cent. I cannot thank Tom enough for the help and if I ever have issues again I will definitely give him a call."
Kevin E.
"Talked to Tom this morning and gave good, sound advise. He didn't push to repair my Mac himself, and in this case he suggested I go to the Genius Bar at the Apple Store. Give him a call; he knows what he's doing and talking about. He's a good person and I'm sure he will take care of whatever your issue is. (I am a bit of a PC tech myself and this guy knows his stuff.) Thanks Tom!"
Donovan J.
"Tom is my go-to person when stuff hits the fan. He's very knowledgeable and willing to offer advice and assistance, and also extremely fair with pricing. I wish I could give 6 stars."
Steve P.
"Very knowledgeable and honest. I definitely recommend working with Tom."
Romeo L.
"One Google search, one phone call the technician is extremely pleasant and so professional He explained everything to me and answered all of my questions. He was so helpful; I definitely will use his service again when I need it, and will refer others to him. HIGHLY RECOMMEND A++++++"
Jotjot A.
"TRUSTWORTHY, KNOWLEDGEABLE and AFFORDABLE are the words that come to mind when I think about the service I received from Tom the PC/Mac Guru in Algonquin, IL. When my 12-year-old MacBook Pro unexpectedly quit on me, Tom took over the entire process of getting me back up and running with a new one. He handled every single detail, from placing the order with Apple to configuring and installing all of my programs and files. When I picked up my new MacBook it was just as I had left off with my old one. I was able to hit the ground running as if nothing had even changed. Tom's fees were fair and within my modest budget. It is without hesitation that I recommend Tom the PC/Mac Guru for all of your computer needs."
Patty G.
"My husband and I are technological morons and Tom has been unbelievably patient with us! He always solves our problems and is entertaining at the same time. His prices are really reasonable, and he makes himself available by phone once you become a customer, and will answer quick questions on the fly. He has helped us with more than one computer purchase, accompanying us to the Apple Store and getting the new computer set up for us, in addition to trouble shooting some pretty mysterious problems over the years. We wouldn't want to work with anyone else! He can help anyone solve computer challenges. Definitely call him!!!"
Nancy B.
"Tom was masterful at fixing our Macbook pro when it crashed. Took the time to explain what was wrong and how he fixed it, which we really liked. We will recommend him to anyone having computer issues."
Mitchell M.
"Tom has been taking care of my computers for 15 years. He is extremely knowledgeable, friendly, totally honest, will come to your home for pickup and delivery and speaks English, not computerese. His prices are fair and upfront. He has repaired my computer in a matter of a couple of hours, not days. I recommend Tom without qualification."
Larry S.
"Tom recovered important music files from a dead iMac and got me going on the right track to successfully back up the files for the future. Extremely helpful and fast! Thanks!"
James W.
"Working with Tom was a pleasure. He was very patient with my lack of technological abilities. He explained things very well and worked with me to get me exactly what I needed to suit my needs. My husband and I are both extremely happy with Tom's services and expertise. He was friendly, professional and all was done in a very timely manner. We will certainly use his services again in the future! We highly recommend him."
Patti S.
"Tom is the best. He has worked with my family and I for years and years. Personalized service and always a phone call away. He stays up to date with every brand and knows the market really well. Overall a great guy too that really cares. Thank you!"
John K.
"Tom is incredibly knowledgable about how to solve your problems. I trust him to fix things and give me the best advice. He fixes issues quickly and tries to be flexible with scheduling. This is the man for your computer problems. Thank you Tom!"
Grant D.
"It's difficult to know whom to trust when sending off your iMac to someone to fix it. Tom immediately put me at ease on the phone with his calm and friendly demeanor, vast experience with my particular computer, and his unwavering integrity. From start to finish, he always had my best interest at heart and was honest, reliable and reasonable. I truly felt he was on my side and compassionate toward my situation. I give him the highest of recommendations and will be a lifelong client of his."
Emily P.
"Tom was masterful at fixing our MacBook Pro when it crashed. Took the time to explain what was wrong and how he fixed it, which we really liked. We will recommend him to anyone having computer issues."
Mitchel M.
"Excellent service and very professional. Followed all covid 19 guidelines and worn gloves and mask. I will definitely be bringing my business back to Tom. My McBook Pro is running like new again. Thank you Tom."
Sherry M.
"Tom was very helpful when I broke my IPad screen. Without charging me, he took the time over the phone to make several recommendations in repair options/warranty information vs purchasing a new iPad. Thank you, Tom! I'll definitely keep you in mind the next time we are in need of computer services."
Teresa H.
"I had an iMac that needed a hard drive replaced and Tom picked it up same day, then returned it fixed before promised. Thank you Tom!"
H. V., Jr.
"Very honest and professional. I called about fixing my Mac and he gave me lots of honest talk vs. just taking my money. I will for sure use him in the future!"
David F.
"I have known Tom over 40 years. He is honest and conducts his business, PC/Mac Guru with very high integrity. Tom receives five stars because he is very knowledgeable on computer operating systems and brands of computers. Tom has always been very helpful and answered many of my questions when my MacBook Air or Lenovo computers were experiencing issues. He was always able determine and resolve the problem. Tom steered me to Apple products and I have not regretted the move. I highly recommend Tom and PC/Mac Guru."
Scott S.
"I have been a client of Tom Van Housen for 25 years and have found his service to be very reliable, responsive, and reasonably priced. Tom has purchased several computers for me and installed them. Since I'm technologically challenged, he has helped me navigate using my computer, solving any and all problems or difficulties I have had. Tom is very knowledgeable and patient when helping me solve a problem. He has kept me updated on new operating systems. I would not hesitate to recommend Tom Van Housen to anyone in need of computer help."
Joan S.
"I have been a client of Tom Van Housen for 25 years and have found his service to be very reliable, responsive, and reasonably priced. Tom has purchased several computers for me and installed them. Since I'm technologically challenged, he has helped me navigate using my computer, solving any and all problems or difficulties I have had. Tom is very knowledgeable and patient when helping me solve a problem. He has kept me updated on new operating systems. I would not hesitate to recommend Tom Van Housen to anyone in need of computer help."
Bethany G.
"Tom responded quickly to my slowly failing hard drive. He did as much as he could and more to save what he could. He also shared lots of good advice moving forward. I would highly recommend him for any of your computer issues or if you need additional help to get the most of your computer."
Denise Y.
"I have used his services for at least 20 years. He is excellent in setting up hardware, making sure all pieces of equipment can communicate with each other and showing me how to operate each printer, computer and laptop. I especially like his way of not making me feel inadequate in the operation of the computers. On more than one occasion he has accompanied me to the Apple store to purchase new equipment and then wiped info from my old computer so I could donate it. His manner is friendly and helpful and his fee is quite reasonable. Looking forward to many more years of service!"
Candace P.
"Tom has been taking care of my computers for 15 years. He is extremely knowledgeable, friendly, totally honest, will come to your home for pickup and delivery and speaks English, not computerese. His prices are fair and upfront. He has repaired my computer in a matter of a couple of hours, not days,. I recommend Tom without qualification."
Larry S.
"I was having issues with my iMac computer and needed to retrieve important documents, and Tom successfully loaded them to an external drive. I am very grateful for his professional services, speedy recovery, and cost. I highly recommend Tom!"
G. A.
"As most computer problems normally happened, on a late Friday afternoon my MAC crashed. I had Bootcamp loaded on the MAC and somewhere/somehow something went real bad. I emailed Tom on Sunday morning, simply to get on his radar for Monday morning. Little did I expect he would email back within 15 min or so...again, on a Sunday morning! He suggested I call and go over with him the issues. He patiently laid out the possible issues and potential outcomes, which varied from good to dreadful. On the both the MAC and Bootcamp side was data and pictures I had not backed up. Tom said I could bring the laptop by on Sunday for him to look at. Again...on a Sunday. Tom worked on the laptop during the week, saving data on both the MAC and Bootcamp side. He was in constant contact with me during the process. His detail to customer service as outstanding! From a technical standpoint, he made everything right and was in complete communication with me the entire time. If ever a need for computer help again, I will call Tom immediately."
Bill C.
"Tom has been my Mac go to guy since I first started owning and using computers. He is honest, knows his stuff and will give you your opinion regarding equipment, new products, etc. He is often available for quick questions that make computer usage less confusing for those of us who are not so tech savvy. Highly recommend PC Mac Guru."
Diane T.
"As a computer pro and power user I can recommend Tom as a very knowledgeable and responsive computer expert. He's always been helpful in fixing what's out of whack and recommending upgrades in software and hardware that makes my workflow flow all the smoother. I also appreciate that Tom is an experienced business person himself so knows how essential your computer is to the life of your business. He gets it and wastes no time in getting you back in service pronto. Who you gonna' call? Yes, give Tom a ring. He will help. In Peace.. Bob"
Bob S.
"Tom fixed the unfixable. When Apple told me to replace the iMac Pro laptop because it was getting slow, Tom knew right away what the problem was and updated the hardware without having me spending a couple of thousand dollars just for a new Laptop smell. I am also planning to do the same on my iMac desktop. Tom, you are the man!"
Giovanni P.
"I am a teacher, writer, music lover and traveler dependent on computing and the web for word processing, harvesting information and managing music/photos for personal use as well as teaching tools. PC/Mac Guru has me better equipped, better organized, feeling safer and more confident. Tom is an educator, too. He diagnosed my needs, cognizant of my budget and sent me off to the Apple store with a list. I was outta there in 15 minutes. Tom came to my house, navigated my conversion to the Mac, and has helped via follow-through ever since. The whole experience has been efficient, friendly, economical and professional."
Chris P.
"If you need a PC GURU , look no further than Tom! Tom was referred to me via a client a few years ago. Since then I have left Windows and become a Mac fan. Easy peasy transition. I have since purchased two used Mac's from Tom at more than fair pricing. He completely checks the item out before he even considers selling it. If there ever is an issue, I text or call and within minutes he replies. The only issues I have had are ones that I create myself. Tom is a patient instructor as well if one does not quite grasp a new technology. I would highly recommend Tom whether it is for a new purchase, refurbished purchase, setting up a system for your office or just a repair/maintenance issue. He is the ultimate professional!"
Lora T.
"Tom is FAR AND AWAY superior to any other service I have tried. He always finds a way to fit us in when we need him and repairs have been painless. I would never use anyone else!"
Gabrielle J.
"Tom has now recovered two of my Macs from total crashes, with a fast turnaround and very reasonable price. I wouldn't think of going to anyone else!"
Sharel C.
"Tom responds quickly, efficiently and straight forward with solutions and pricing. He is professional, friendly and easy to deal with. He made my 11-year old Macbook Pro like new. I called him in the morning and by mid-afternoon I had my computer back."
"TheMeal" Local Guide
"Tom has walked me through my computer ups, downs, viruses, fiascos, etc. for at least 10 years. He is prompt, professional, honest, and reasonably priced. You really cannot get his level of service from the genius bar, geek squad, et. all. If I were more computer literate, I would be able to write a more detailed review; but that is precisely why I am able to keep my computers as long as I have... because Tom saves me time and again. Did I mention how reasonably priced he is?"
Abby M.
"Tom has been my "Go-To Mac Guru" for over a decade. Prompt, wise, and wicked-smart. He always resolves my computer issues quickly and professionally."
Maripat A.
"We have relied on Tom, PC/Mac Guru, for years to customize ipads for our classes. He has saved us on deadlines, working all hours, to help us deliver product for last minute sign ups. He has been "on call" solving a variety of problems. We highly recommend Tom."
Sandra R.
"Great Service! Prompt, professional and helpful."
Steve K.
"Tom cleaned up my IMAC and made it run like a gazelle. He's very knowledgeable and trustworthy. My new IT problem solver!"
Mark L.
"Tom is incredibly knowledgable about how to solve your problems. I trust him to fix things and give me the best advice. He fixes issues quickly and tries to be flexible with scheduling. This is the man for your computer problems. Thank you Tom!"
Ralph G.
"On a Monday morning, it was just me and my 2008 MacBook Pro. We were working on a google doc and the keyboard quit. I immediately emailed Tom because I already trust Tom. He installed my existing equipment and he always provides expert guidance, information and timelines so that I can feel confident. The next thing I know, he has selected a 2020 MacBook Pro that's suitable for my current and future requirements. I approve the order. Due to my schedule, Tom picked my new computer from the Apple Store on Friday. He swings by my home office (with mask and gloves due to COVID) to pick up my existing equipment which includes a 2008 iMac. Tom brings everything back to his office where he does the switcheroo and integrates the new and existing Macs. On Saturday, Tom delivered and installed everything with mask and gloves. The whole process was enjoyable and took less time and effort than I ever thought possible. I'm grateful, and I avoided costly mistakes. I'll contact Tom when I'm ready to purchase a new 2021 iMac."
Gary H.
"Tom saved me! He is very professional, responsive, and knowledgable. He went above and beyond to make sure I was not only satisfied with his service, but also understood why and how he needed to repair my computer. Tom finished the work in a very timely manor and he has a FANTASTIC beard!"
Shawna F.
"Great expert help, referrals, and recommendations. Thank you Tom!"
Chad B.
